privacy Policy
INTRODUCTION
Anchorpoint Insurance Services Pty Ltd (“Anchorpoint”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act
1988 (Cth) and the Australian Privacy Principles (APPs).
Anchorpoint operates as a referral and introduction service, facilitating introductions between businesses and licensed insurance brokers.
We do not:
- Provide financial product advice
- Arrange or place insurance policies
- Act as an insurance broker
- Hold an Australian Financial Services Licence (AFSL)
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our referral services and website.
WHAT PERSONAL INFORMATION WE COLLECT
We collect personal information necessary to assess your enquiry and facilitate introductions to licensed insurance brokers.
Information You Provide
This may include:
- Full name
- Business name
- Job title or position
- Email address
- Phone number
- Business address
- Industry and nature of business
- General description of insurance requirements
- Any other information you voluntarily provide
We only collect information reasonably necessary for our referral function.
Sensitive Information
We do not typically collect sensitive information (as defined under the Privacy Act).
If sensitive information becomes necessary, we will seek your express consent before collecting it.
Website and Technical Data
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of visit
- Referring website
This information is collected via cookies and analytics tools to improve website performance and user experience.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information:
- Directly from you via enquiry forms, email, or phone
- Through our website
- From licensed brokers (where relevant to an existing introduction)
- From publicly available business information
We do not collect personal information unlawfully or without reasonable cause.
PURPOSE OF COLLECTION
We collect personal information for the primary purpose of:
- Assessing your enquiry
- Identifying suitable licensed insurance brokers
- Facilitating introductions
- Providing limited administrative coordination support
- Maintaining internal records
We do not use your information to provide financial product advice.
Secondary Purposes
We may also use personal information to:
- Improve our services
- Comply with legal obligations
- Manage risk and prevent fraud
- Send service-related communications
We will not use your information for unrelated marketing without your consent.
DISCLOSURE OF PERSONAL INFORMATION
Disclosure to Licensed Brokers
With your consent, we may disclose your personal information to a licensed insurance broker for the purpose of facilitating an introduction. This disclosure is limited to information reasonably necessary for the broker to assess whether they can provide insurance services to you. Once introduced, the broker will collect additional information directly from you under their own privacy policy and AFSL obligations.
Remuneration Disclosure
Anchorpoint may receive remuneration from brokers in connection with introductions made. This commercial arrangement does not alter how personal information is handled and does not involve the sale of personal data. We do not sell, rent, or trade personal information.
Service Providers
We may disclose personal information to trusted service providers who assist with:
- Website hosting
- IT systems
- Email communications
- Professional advisory services
These providers are required to maintain confidentiality and protect personal information.
Legal Requirements
We may disclose personal information where required or authorised by law, including to regulators, courts, or law enforcement agencies.
DATA SECURITY
We do not intentionally disclose personal information to overseas recipients. However, some cloud-based service providers or technology platforms we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards consistent with the Australian Privacy Principles.
OVERSEAS DISCLOSURE
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
Security measures include:
- Secure hosting environments
- Password-protected systems
- Access controls
- Encrypted data transmission (SSL)
- Internal confidentiality controls
While we implement reasonable safeguards, no electronic system is completely secure.
DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal or regulatory obligations
- Manage business records
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
ACCESS AND CORRECTION
You may request access to personal information we hold about you.
To request access or correction, contact:
Attention: Privacy Officer
Email: info@anchorpointinsuranceservices.com.au
Mail: 100 Barangaroo Avenue, Sydney NSW 2000, Australia
We will respond within a reasonable timeframe (generally within 30 days).
We may require identity verification before releasing information.
If we refuse a correction request, we will provide written reasons.
MARKETING COMMUNICATIONS
We do not engage in large-scale marketing campaigns.
If you receive communications from us and wish to opt out, you may contact us at any time.
COOKIES
Our website uses cookies to improve user experience and analyse website performance.
You may disable cookies through your browser settings, though this may affect website functionality.
COMPLAINTS
If you believe we have breached the Privacy Act or Australian Privacy Principles, you may lodge a complaint.
Attention: Privacy Officer
Email: info@anchorpointinsuranceservices.com.au
Mail: 100 Barangaroo Avenue, Sydney NSW 2000, Australia
We will:
- Acknowledge your complaint within 7 days
- Investigate the matter
- Provide a written response within 30 days
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updated versions will be published on our website with a revised “Last Updated” date.
CONTACT US
Anchorpoint Insurance Services Pty Ltd
ABN 83 694 790 200
100 Barangaroo Avenue
Sydney NSW 2000
Australia
Email: info@anchorpointinsuranceservices.com.au
Phone: +61 409 645 886
Website: www.anchorpointinsuranceservices.com.au